Connecting people
and cultures globally

Terry offers nearly three decades of experience as a manager, trainer, instructor, and organizational consultant. Holding an MA in Leadership & Training from Royal Roads University, he has worked with professionals across the private, public, and non-profit sectors. Terry specializes in soft-skills enhancement, intercultural competence, and leadership development. Utilizing a creative, strengths-based coaching approach, he supports clients to explore their capabilities, develop practical skills, and achieve sustained professional growth.

Tiana is a UK-based educator with ten years of international experience supporting business professionals and global learners. Holding a BA in English Language, a CELTA, and Business English certification, she specializes in workplace communication, presentations, and cross-cultural communication. Tiana utilizes a structured, goal-oriented approach to help learners confidently express their ideas in professional contexts. Drawing on her deep cultural awareness, she creates engaging learning experiences that connect language to real-world success.

Randy holds a BFA in Advertising Design and Illustration and brings over 30 years of experience in creative direction, branding, and education to his coaching. Based in Taiwan since 1997, he works primarily with professionals in the luxury retail industry, helping them communicate ideas clearly and confidently. His practical, listening-first approach focuses on professional communication, cross-cultural awareness, and developing a natural, polished executive presence.

Jenna is a DELTA-qualified trainer holding an MEd in TESOL and a BA in International Affairs with a focus on Asian Studies. With teaching experience in the United States, China and Taiwan, Jenna specializes in public speaking, intercultural communication, and writing. As both a corporate educator and teacher trainer, she champions learner autonomy, blending evidence-based teaching with real-world business acumen to create a collaborative, highly effective learning environment.

Hester has more than three decades of experience in education and training.  She is Cambridge-certified and holds an honours degree in sociolinguistics with a specialisation in TESOL.  She grew up in Pretoria, the administrative capital of South Africa.  She describes her training style as positive, powerful, and purposeful.  She has coached numerous professionals across diverse global industries, including accounting, asset management, finance, industrial gas manufacturing, luxury goods, pharmaceuticals, sportswear, and technology.

John holds a BSc in Business Operations and brings over 20 years of international teaching experience across Japan and Taiwan. Since joining Lado in 2015, he has drawn on his corporate background and operational expertise to deliver highly practical training. Believing that teamwork yields the best results, John specializes in presentations, creative thinking, and interview skills. He is an inspiring mentor who is always happy to offer recommendations about tea shops to enjoy delicious drinks and restaurants to eat fantastic food.

Jennifer is a DELTA-qualified trainer holding a BA in History, with experience providing corporate English training to multinationals and NGOs since 2002. Having worked with professionals across four countries, her specialties include intercultural communication, negotiations, and business presentations. Jennifer prioritizes a collaborative approach, creating an open, confidence-building environment that is carefully customized to each client’s specific learning and cultural needs.

Bilaal is an experienced English Language and Academic Skills professional with an MA in English Language Teaching, Cambridge DELTA and CELTA, and over 15 years’ experience across UK higher education and international contexts. He specializes in EAP, academic writing, study skills, Business English, curriculum and materials development, and professional communication. He brings a practical, learner-centred approach, combining academic expertise with extensive experience supporting diverse learners and professionals.

Philip brings over 20 years of corporate and business development experience to his training sessions. Holding a CELTA alongside degrees in Sonic Arts and Engineering, he previously co-founded a UK-based distribution company and managed business development for global brands. Philip leverages his real-world commercial expertise to help professionals master leadership, negotiations, and presentations. He provides a structured, encouraging framework for clients to achieve their key business objectives.

Combining a commercial insurance background with over 30 years of international training experience, Adrian has represented Lado at over 100 corporate clients across Europe, the Middle East, and Taiwan. Certified as a Cambridge Examiner and Trinity TEFL expert, he specializes in presentations, leadership, and cross-cultural communication—delivering high-impact solutions that sharpen business communication and drive executive growth.

With a degree in International Politics and experience spanning the UK civil service, corporate advisory, and language center management, James has been delivering highly focused language training in Taiwan since 2017. He believes the best learning happens when training is customized to actual business needs. By weaving current global affairs together with leadership and cross-cultural communication skills, James equips professionals to succeed and confidently navigate the modern workplace.

Joseph holds a First-Class Honours degree in Theology from the University of London, alongside a PGCE and CELTA. His diverse international teaching background spans the UK, France, Ethiopia, and Hong Kong. Currently delivering online training for Lado’s ProEdge program in Taiwan, Joseph specializes in cross-cultural communication, negotiations, and presentations. He utilizes a patient, encouraging approach to help professionals build confidence, master essential soft skills, and achieve real-world fluency.

A Business Administration graduate from Queensland University of Technology, Charles brings extensive experience in Asia and small business to his role as a corporate English trainer with Lado. Charles guides trainees in using precise language to express their thoughts accurately in professional business settings, helping them build strong communication skills to achieve key business outcomes.

Francis P. Malfara brings 35 years of corporate training experience in Taiwan, working with executives and employees at both foreign and Taiwanese companies. A Pennsylvania State University graduate, he specializes in professional communications skills training, including presentation skills, negotiations, and stakeholder management. His training style is friendly and results-oriented, focusing on each trainee's communication goals to deliver practical, measurable improvement.

With three decades of experience living and working in Taiwan, Martin blends his academic background in Marketing, Literature, and Drama with extensive corporate expertise. Before rejoining Lado, he spent a decade as the Marketing Manager at Kantar Insights Taiwan. Drawing on this rich business acumen, Martin specializes in public relations, persuasive speech, and high-stakes presentations. He inspires professionals to achieve exceptional results through positive, culturally nuanced communication.

Mark hails from Southern California with a Master's in Industrial Arts from California State University, Long Beach.  With over 35 years of corporate training experience in Taiwan, he has trained and coached executives and non-executives in various fields such as finance, hi-tech, manufacturing, pharmaceuticals and others.  He excels at giving his clients confidence-building tools that help them succeed in socializing, running meetings, giving presentations and even sales talks.

Brian has acquired a M.Ed. in TEAL, a Diploma in TESOL, and a BA in Sociology, all from Canadian institutions. With over ten years of experience training adults originating from four continents, he brings a diverse background and interest in community development and technology to his sessions. His specialties include presentation skills, socio-cultural communication, and meeting facilitation. Having overcome his own shyness to master multiple languages, Brian focuses on building client confidence through personally meaningful, objective-driven training.

Thomas brings 20 years' experience teaching English across Asia to his coaching. Holding a BA in Philosophy, a CELTA, and an MA in TESOL, he draws on his background as a UK bank underwriter and charity manager to deliver highly practical training. Thomas specializes in intercultural communication, presentations, and debate. He builds a friendly, secure environment, fostering life-long learning habits, to help clients achieve their professional goals.

Andrew is a British educator and language specialist with a degree in English and Diplomas in Educational Management and Business Psychology. He has extensive experience in higher education, business English and professional communication, and has co-authored two English language textbooks. His professional background also includes work as an actor, voice actor, proofreader, copy editor and language assessor. His specialties include business communication, academic English and language assessment.

With over 25 years of international English teaching experience across Hong Kong, Argentina, and 20 years in Taiwan, Robert partners with professionals at leading international companies to elevate their global impact. Specializing in spoken fluency, cross-cultural communication, and high-stakes presentations, he helps corporate teams bridge cultural divides and articulate complex ideas effortlessly. His tailored coaching transforms ambitious speakers into persuasive, culturally agile leaders who command any global room.